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This page contains information for members of the public who wish to make a formal complaint about a real estate transaction. You can also view the Real Estate Institute's Code of Ethics and Codes of Practice.
For information about New Zealand, moving here or investing in New Zealand, see our Useful Links section.
REINZ Complaints Procedures
If you have an issue with a real estate transaction or salesperson:
Step 1. Talk to the Principal or Branch Manager of the firm.
Step 2. Send a written complaint to your closest REINZ Regional office.
View full complaints procedure
For contact details of the regional offices, click on the "Contact Us" link above.
REINZ Rules
REINZ Code of Ethics
REINZ Rules of Practice
Codes of Practice
Auction Code of Practice
Tender Code of Practice
Residential Property Managers Code of Practice
Link to Current Government Legislation
Why it pays to use a licensed residential property management company
Propertymanagerinfosheet.pdf
Unsolicited Electronic Messages Act article from RE Magazine
Unsolicited Electronic Messages Act.pdf
REINZ Anti Spam Code of Practice.pdf
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